Users who have forgotten their Pogo account screen name and their pogo games not working or username should follow the steps outlined below to recover their account.

• Launch the web browser.
• Go to the Pogo official website.
• Select the option after clicking the sign-in button. Having difficulty logging in? -> You have forgotten your Pogo screen name.
• Fill in the text box with your registered email address and press the send button.
• Check your inbox by opening your mail account in a new tab.
• Users will receive an email containing your Pogo screen name. To access their Pogo account, users must enter their screen name and password.
• Users should keep a record of their username or screen name in a safe place.